The help desk software featured in the 6th edition (in Chapter 6 and Appendix B) is LBE Desktop Helpdesk version 4.0. The developer of the software has decided to discontinue this product during 2016, but has graciously consented to allow instructors and readers of this textbook to continue to use LBE Desktop Helpdesk for educational purposes only in conjunction with the textbook.
Instead of downloading the software from the developer's website as described on page 620, use the link below to download a .zip file that contains the setup.exe file which will allow you to install LBE Desktop Helpdesk on a Windows PC. These installation instructions replace those on page 620 in Appendix B of the 6th edition:
1. Click on this link to download LBE Desktop Helpdesk: DOWNLOAD LINK
2. Save the file LBEHelpdeskEducationalUseOnly.zip in a location you can access on your PC. You may wish to create a new folder titled LBE Helpdesk for this purpose.
3. Extract the following files from the .zip folder: readme.txt and setup.exe.
Follow the instructions on the bottom of page 620 and elsewhere in Appendix B to get experience with the features of LBE Desktop Helpdesk. Note that the downloaded program includes the complete documentation for LBE Desktop Helpdesk. Just click on Help, then on Contents or on Quick-start Guide.
Instead of downloading the software from the developer's website as described on page 620, use the link below to download a .zip file that contains the setup.exe file which will allow you to install LBE Desktop Helpdesk on a Windows PC. These installation instructions replace those on page 620 in Appendix B of the 6th edition:
1. Click on this link to download LBE Desktop Helpdesk: DOWNLOAD LINK
2. Save the file LBEHelpdeskEducationalUseOnly.zip in a location you can access on your PC. You may wish to create a new folder titled LBE Helpdesk for this purpose.
3. Extract the following files from the .zip folder: readme.txt and setup.exe.
Follow the instructions on the bottom of page 620 and elsewhere in Appendix B to get experience with the features of LBE Desktop Helpdesk. Note that the downloaded program includes the complete documentation for LBE Desktop Helpdesk. Just click on Help, then on Contents or on Quick-start Guide.