Computer User Support textbook companion website
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    • CUS6e Ch11 links
    • CUS6e Ch12A links Pg 544-574
    • CUS6e Ch12B Links Pg 575-590
    • CUS5e Ch12C Links Pg 591-612
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Computer User Support 6e Chapter 1 Web Links
Please report broken links on Contact the Author page
Page Resource Link to URL Type of document Link Status
4 History of Computing Project HTML Alternate
4 Slideshow on history of Internet HTML  
4 YouTube video on Internet history VIDEO  
4 Video history of 100 years of technology (IBM) VIDEO Alternate
5 Drucker's Age of Social Transformation article PDF Updated
6 Moore's Law HTML Updated
7 GUI development time line HTML  
13 Total Cost of Ownership PDF Alternate
16 McKinsey & Company on knowledge worker productivity PDF Updated
17 McAfee on impacts and costs of cybercrime PDF  
20 BLS Occupational Outlook Handbook
Enter 15-1232 for Computer Support Specialists
Enter 15-1231 for Network Support Specialists
HTML  
21 Temporary help desk employment HTML  
21 IT Salary Survey 2021 HTML Alternate
22 Microsoft virtual user groups HTML Updated
22 Tech Support Forum HTML  
25 Article on how organizations provide support services HTML Alternate
26 Tech support outsourcing pros & cons HTML Alternate
26 Outsource2India Customer Support website HTML Alternate
37 Career InfoNet website HTML  
37 Survey on career interests HTML  
37 Another survey on career interest HTML  
37 Video on jobs in Information Technology VIDEO  
37 Article on computer support field HTML  
37 ProProfs help desk abilities assessment HTML  
37 TechRepublic on attributes of successful IT workers HTML  
40 Occupation Information Network (O*Net) HTML  
40 Techrepublic on difficult positions to fill HTML  
41 CompTIA newsletters on technology trends HTML  
49 Article on Total Cost of Ownership HTML Updated
50 State of Washington position description DOC  
50 Montgomery County position description HTML Alternate
50 ComputerJobs.com employment website HTML  
50 Dice.com employment website HTML  
50 JustTechJobs.com employment website HTML  
50 Monster.com job search Web site HTML  
51 O*Net skills match page HTML  
52 Indiana University computer satisfaction survey HTML  
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