Computer User Support textbook companion website
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6th edition contents
6th edition links to URLs
CUS6e Ch1 links
CUS6e Ch2 links
CUS6e Ch3 links
CUS6e Ch4 links
CUS6e Ch5 links
CUS6e Ch6 links
CUS6e Ch7 links
CUS6e Ch8 links
CUS6e Ch9 links
CUS6e Ch10 links
CUS6e Ch11 links
CUS6e Ch12A links Pg 544-574
CUS6e Ch12B Links Pg 575-590
CUS5e Ch12C Links Pg 591-612
CUS6e AppB links
CUS6e AppC links
6th edition modifiable docs
LBE Helpdesk Educational Download
About the author
Contact the author
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Computer User Support 6e Chapter 1 Web Links
Please report broken links on Contact the Author page
Page
Resource Link to URL
Type of document
Link Status
4
History of Computing Project
HTML
Alternate
4
Slideshow on history of Internet
HTML
4
YouTube video on Internet history
VIDEO
4
Video history of 100 years of technology (IBM)
VIDEO
Alternate
5
Drucker's Age of Social Transformation article
PDF
Updated
6
Moore's Law
HTML
Updated
7
GUI development time
line
HTML
13
Total Cost of Ownership
PDF
Alternate
16
McKinsey & Company on knowledge worker productivity
PDF
Updated
17
McAfee on impacts and costs of cybercrime
PDF
20
BLS Occupational Outlook Handbook
Enter 15-1232 for Computer Support Specialists
Enter 15-1231 for Network Support Specialists
HTML
21
Temporary help desk employment
HTML
21
IT Salary Survey 2021
HTML
Alternate
22
Microsoft virtual user groups
HTML
Updated
22
Tech Support Forum
HTML
25
Article on how organizations provide support services
HTML
Alternate
26
Tech support outsourcing pros & cons
HTML
Alternate
26
Outsource2India Customer Support website
HTML
Alternate
37
Career InfoNet website
HTML
37
Survey on career interests
HTML
37
Another survey on career interest
HTML
37
Video on jobs in Information Technology
VIDEO
37
Article on computer support field
HTML
37
ProProfs help desk abilities assessment
HTML
37
TechRepublic on attributes of successful IT workers
HTML
40
Occupation Information Network (O*Net)
HTML
40
Techrepublic on difficult positions to fill
HTML
41
CompTIA newsletters on technology trends
HTML
49
Article on Total Cost of Ownership
HTML
Updated
50
State of Washington position description
DOC
50
Montgomery County position description
HTML
Alternate
50
ComputerJobs.com employment website
HTML
50
Dice.com employment website
HTML
50
JustTechJobs.com employment website
HTML
50
Monster.com job search Web site
HTML
51
O*Net skills match page
HTML
52
Indiana University computer satisfaction survey
HTML
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