Welcome to the companion website for the textbook
A Guide to
Computer User Support
for Help Desk and Support Specialists
by Fred Beisse
This website is a companion to the textbook A Guide to Computer User Support, 6th edition. READERS PLEASE NOTE: The procedure to download an educational use version of LBE Desktop Helpdesk described in Appendix B on page 620 has changed. Click on the tab LBE Helpdesk Educational Download at the left to see the revised procedure.
For easy access to web resources described in the 6th edition, click on the 6th edition links to URLs in the menu on the left, or use a Quick Link Below:
6th edition Quick Links:
For easy access to web resources described in the 6th edition, click on the 6th edition links to URLs in the menu on the left, or use a Quick Link Below:
6th edition Quick Links:
This website is provided and maintained by the textbook author for the convenience of instructors and readers. The site is not hosted or maintained by the publisher, Course Technology/Cengage Learning.
Rev. 21118