Computer User Support textbook companion website
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    • CUS6e Ch5 links
    • CUS6e Ch6 links
    • CUS6e Ch7 links
    • CUS6e Ch8 links
    • CUS6e Ch9 links
    • CUS6e Ch10 links
    • CUS6e Ch11 links
    • CUS6e Ch12A links Pg 544-574
    • CUS6e Ch12B Links Pg 575-590
    • CUS5e Ch12C Links Pg 591-612
    • CUS6e AppB links
    • CUS6e AppC links
  • 6th edition modifiable docs
  • LBE Helpdesk Educational Download
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Welcome to the companion website for the textbook

A Guide to
 Computer User Support
for Help Desk and Support Specialists
by Fred Beisse


This website is a companion to the textbook A Guide to Computer User Support, 6th edition.    READERS PLEASE NOTE: The procedure to download an educational use version of LBE Desktop Helpdesk described in Appendix B on page 620 has changed.  Click on the tab LBE Helpdesk Educational Download at the left to see the revised procedure.

For easy access to web resources described in the 6th edition, click on the 6th edition links to URLs in the menu on the left, or use a Quick Link Below:


6th edition Quick Links:

Ch 1
Ch 6
Ch 2
Ch 7
Ch 3
Ch 8
Ch 4
Ch 9
Ch 5
Ch 10
Ch 11


App B


Ch 12 A
^ Chapter 12
Pages 544-574

App C
Ch 12 B
 ^  Chapter 12 Pages 575-590
Ch 12 C
^ Chapter 12
Pages 591-612

This website is provided and maintained by the textbook author for the convenience of instructors and readers.  The site is not hosted or maintained by the publisher, Course Technology/Cengage Learning.
Rev. 19032
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