Computer User Support textbook companion website
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CUS6e Ch1 links
CUS6e Ch2 links
CUS6e Ch3 links
CUS6e Ch4 links
CUS6e Ch5 links
CUS6e Ch6 links
CUS6e Ch7 links
CUS6e Ch8 links
CUS6e Ch9 links
CUS6e Ch10 links
CUS6e Ch11 links
CUS6e Ch12A links Pg 544-574
CUS6e Ch12B Links Pg 575-590
CUS5e Ch12C Links Pg 591-612
CUS6e AppB links
CUS6e AppC links
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Computer User Support 6e Chapter 4 Web Links
Please report broken links on Contact the Author page
Type of document
Link Status
Page
Resource Link to URL
152
Practice with general troubleshooting methods
PDF
152
Perspectives on approaches to problem solving
PDF
156
Tutorial and exercises on active listening skills
HTML
Alternate
158
Critical questions in computer troubleshooting
HTML
Alternate
162
Examples of telephone scripts
HTML
Alternate
162
Example use of script in telephone environment
HTML
162
Example scripts in flowchart/decision tree format
HTML
162
Amazon.com website
HTML
162
Barnes and Noble website
HTML
162
Free Computer Books Online website
HTML
Alternate
163
Microsoft Press books on troubleshooting
HTML
Updated
163
O'Reilly's missing manuals website
HTML
163
Video on Windows 7 Action Center
HTML
163
Video on Windows 8 Action Center
HTML
164
Microsoft support website
HTML
Updated
164
Google search engine
HTML
164
Bing search engine
HTML
164
DuckDuckGo search engine
HTML
165
Tutorial on Google search engine
HTML
165
Tech Support Guy website
HTML
Updated
165
Computing.net website
HTML
Updated
165
5 Star Support website
HTML
Deleted
165
TechRepublic.com forum website
HTML
Alternate
165
Cyber Tech Help website
HTML
Updated
165
Computer Hope website
HTML
165
PC Help website
HTML
Updated
166
CompTIA's "SmartBrief" RSS feed
HTML
166
Access to newsgroups through Google
HTML
166
Additional information about newsgroups
HTML
167
ModSquad support services vendor
HTML
Alternate
167
GismoSupport support services vendor
HTML
Alternate
167
Alliance Communications support services vendor
HTML
Updated
169
TeamViewer remote access software
HTML
169
LogMeIn remote access software
HTML
169
LiteManager remote access software
HTML
Alternate
169
pcAnywhere remote access software (download free version)
HTML
Updated
169
GoToMyPC remote access software
HTML
169
Video on Remote Desktop Connection
VIDEO
169
Reviews of remote access products
HTML
Alternate
169
Tutorial on virtual private networks (VPNs)
HTML
Alternate
170
PC Diagnostics website
HTML
170
PC-Doctor website
HTML
170
Seatools website
HTML
170
Ultimate Boot Disk website
HTML
170
CheckIt Diagnostics download
HTML
Updated
170
MajorGeeks.com list of utility downloads
HTML
170
Advanced SystemCare website
HTML
170
Windows Registry Cleaner website
HTML
170
Windows Repair website
HTML
170
Toolwiz Care download
HTML
170
System Mechanic website
HTML
171
Op Manager website
HTML
171
OpUtils website
HTML
171
Simple Network Management Protocol (SNMP) tutorial
HTML
Alternate
171
SolarWinds Network Performance Monitor (NPM) website
HTML
171
PRTG network diagnosis website
HTML
171
Guide to free network monitoring tools
HTML
Alternate
173
Article on troubleshooting PC problems
HTML
Updated
174
Alternate article on root cause analysis
HTML
Alternate
178
Tutorial on hypothesis testing
HTML
181
ComputerWorld website
HTML
181
InformationWeek website
HTML
181
InfoWorld website
HTML
181
Datamation website
HTML
181
Network Computing website
HTML
191
Video on Windows troubleshooting
HTML
191
Ask Leo resource (Activity 4-13)
HTML
191
TechRepublic resource (Activity 4-13)
HTML
191
ComputerHope resource (Activity 4-13)
HTML
192
Information on Windows Process Explorer
HTML
192
Information on Screenrecorder for XP and Vista
HTML
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