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Computer User Support 6e Chapter 4 Web Links
  Please report broken links on Contact the Author page Type of document Link Status
Page Resource Link to URL
152 Practice with general troubleshooting methods PDF  
152 Perspectives on approaches to problem solving PDF  
156 Tutorial and exercises on active listening skills HTML Alternate
158 Critical questions in computer troubleshooting HTML Alternate
162 Examples of telephone scripts HTML Alternate
162 Example use of script in telephone environment HTML  
162 Example scripts in flowchart/decision tree format HTML  
162 Amazon.com website HTML  
162 Barnes and Noble website HTML  
162 Free Computer Books Online website HTML Alternate
163 Microsoft Press books on troubleshooting HTML Updated
163 O'Reilly's missing manuals website HTML  
163 Video on Windows 7 Action Center HTML  
163 Video on Windows 8 Action Center HTML  
164 Microsoft support website HTML Updated
164 Google search engine HTML  
164 Bing search engine HTML  
164 DuckDuckGo search engine HTML  
165 Tutorial on Google search engine HTML  
165 Tech Support Guy website HTML Updated
165 Computing.net website HTML Updated
165 5 Star Support website HTML Deleted
165 TechRepublic.com forum website HTML Alternate
165 Cyber Tech Help website HTML Updated
165 Computer Hope website HTML  
165 PC Help website HTML Updated
166 CompTIA's "SmartBrief" RSS feed HTML  
166 Access to newsgroups through Google HTML  
166 Additional information about newsgroups HTML  
167 ModSquad support services vendor HTML Alternate
167 GismoSupport support services vendor HTML Alternate
167 Alliance Communications support services vendor HTML Updated
169 TeamViewer remote access software HTML  
169 LogMeIn remote access software HTML  
169 LiteManager remote access software HTML Alternate
169 pcAnywhere remote access software (download free version) HTML Updated
169 GoToMyPC remote access software HTML  
169 Video on Remote Desktop Connection VIDEO  
169 Reviews of remote access products HTML Alternate
169 Tutorial on virtual private networks (VPNs) HTML Alternate
170 PC Diagnostics website HTML  
170 PC-Doctor website HTML  
170 Seatools website HTML  
170 Ultimate Boot Disk website HTML  
170 CheckIt Diagnostics download HTML Updated
170 MajorGeeks.com list of utility downloads HTML  
170 Advanced SystemCare website HTML  
170 Windows Registry Cleaner website HTML  
170 Windows Repair website HTML  
170 Toolwiz Care download HTML  
170 System Mechanic website HTML  
171 Op Manager website HTML  
171 OpUtils website HTML  
171 Simple Network Management Protocol (SNMP) tutorial HTML Alternate
171 SolarWinds Network Performance Monitor (NPM) website HTML  
171 PRTG network diagnosis website HTML  
171 Guide to free network monitoring tools HTML Alternate
173 Article on troubleshooting PC problems HTML Updated
174 Alternate article on root cause analysis HTML Alternate
178 Tutorial on hypothesis testing HTML  
181 ComputerWorld website HTML  
181 InformationWeek website HTML  
181 InfoWorld website HTML  
181 Datamation website HTML  
181 Network Computing website HTML  
191 Video on Windows troubleshooting HTML  
191 Ask Leo resource (Activity 4-13) HTML  
191 TechRepublic resource (Activity 4-13) HTML  
191 ComputerHope resource (Activity 4-13) HTML  
192 Information on Windows Process Explorer HTML  
192 Information on Screenrecorder for XP and Vista HTML  
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